VAST Data is looking for a Data Analyst, Customer Success to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Overview:
VAST is seeking a Data Analyst, Customer Success to join our growing analytics team. The candidate will roll up their sleeves and work hands-on to build analytics and dashboard visualizations that deliver actionable insights on core customer success metrics. The role will partner closely with stakeholders in the Customer Success organization to develop analytical solutions that improve VAST's reporting systems, data quality, and processes for metrics such as Time to Response, Time to Resolution, Customer Satisfaction, NPS, and Feature Adoption.
As a Data Analyst, Customer Success, this position will play a key role in transforming data into actionable insights that improve business outcomes. The Data Analyst will be part of teams that build and deliver accurate, accessible, and repeatable business reporting and insights to stakeholders across all levels.
The analyst will focus on defined questions, creating standard reports and dashboards. The role will be responsible for both building data models behind operational metrics, using SQL, and creating visually compelling dashboards in Tableau. We are seeking an analyst with intellectual curiosity with a natural desire to explore data and ask questions that lead to deeper insights.
Essential Duties and Responsibilities
- Data Extraction and Modeling: Write SQL queries to extract and transform customer success data, ensuring data integrity and accuracy for reporting and analysis purposes
- Business Understanding: Proactively seek guidance from senior analysts and stakeholders to build deeper understanding of Customer Success processes and metrics
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