Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
In the Customer Service & Support (CSS) team, we are looking for a Data Analyst with a passion for delivering data-driven insights that enable better business decisions. In this role, you will design, develop, and maintain high-quality Power BI dashboards, reports, and data models that transform complex data into clear and actionable intelligence. You will partner closely with stakeholders to understand reporting requirements, create compelling visualizations, and ensure the accuracy, reliability, and performance of analytics solutions. This opportunity will allow you to expand your expertise in data analytics, business intelligence, data visualization, and Power BI technologies while contributing to Microsoft's customer success mission.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Design, build, and maintain Power BI dashboards, reports, and analytics solutions.
- Develop and optimize data models, DAX measures, and Power Query (M) transformations.
- Translate business requirements into intuitive visualizations and actionable insights.
- Perform exploratory data analysis, trend analysis, and KPI reporting to support business decision-making.
- Ensure data accuracy, report performance, and refresh reliability across reporting solutions.
- Collaborate with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable analytics solutions.
- Apply dashboard design standards and visualization solutions to improve user experience and adoption.
- Support continuous improvement through analytics automation, reporting optimization, and ongoing enhancement of BI capabilities.
QualificationsRequired Qualifications:
Bachelor's Degree in Computer Science, I