Data Analyst – Strategic Planning and Analytics
- The Data Analyst supports reporting and analysis of Company and Client performance across Online Operations, Foreclosure/Trustee Operations, and Business Development teams. As a member of the Strategic Planning and Analytics team, this role is responsible for building, executing, and maintaining recurring and ad hoc reports while ensuring data accuracy and clarity.
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- A critical component of this role is developing a strong understanding of the real estate and default servicing industries, including the operational, financial, and process drivers that impact Company and Client performance. The ideal candidate is curious, analytically minded, and motivated to learn how data is used to support decision-making in a complex, regulated business environment
Responsibilities/Duties:
- Provide reporting and analytical support to operational teams, helping convey Company and Client performance through accurate and timely metrics, dashboards, and analyses
- Build, execute, and maintain recurring and ad hoc reports used by internal stakeholders and external clients, ensuring data accuracy and consistency
- Develop a strong working knowledge of the real estate and default servicing industries, including foreclosure processes, mortgage servicing workflows, and the operational drivers that impact performance metrics.
- Assist in the design and enhancement of reports that meet defined business and operational requirements, incorporating feedback from stakeholders
- Execute and maintain reporting solutions using existing tools and queries, including AWS Athena, Excel, Power BI, and other reporting platforms.
- Support the documentation, validation, and ongoing maintenance of datasets and reporting tables used for management and operational reporting. Identify, investigate, and help remediate data integrity issues prior to report delivery, escalating concerns as appropriate
- Adhere to defined reporting schedules and deliverables while remaining flexible to changing business priorities and urgent requests
- Partner with the Data Engineering team to ensure consistency and reliability of data used across reports and functional areas
- Fulfill ad hoc analytical requests for business leaders, providing clear explanations of findings and limitations
- Maintain clear and proactive communication with business partners regarding work status, priorities, and expected delivery timelines
- Support the development of new business metrics and assist with exploratory, test‑and‑control, or validatio