At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare providers, payers, and emerging user groups. You will embrace AI-forward techniques and leverage applications like Pendo, Qualtrics, and other data sources to uncover patterns, validate hypotheses, and connect quantitative and qualitative insights. Your work will help teams better understand user behavior and measure experience success. Candidates must be collaborative, self-starters, and strong communicators, with the ability to design VOC data constructs and translate data into clear, impactful insights.
What You'll Do:
- Coordinate, support and operationalize data collection to enhance AI performance
- Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs
- Aggregate and synthesize quantitative and qualitative data into clear, actionable insights
- Analyze user behavior and feedback to identify trends, issues, and opportunities for experience improvement
- Support VOC initiatives by organizing, maintaining, and evolving insights repositories
- Leverage analytics to inform product