Position Description
Self-Help Enterprises (SHE) is seeking a detail-oriented and analytical professional to join our Emergency Services team. In this role, you will help maintain reliable program data, develop reports and dashboards, identify trends and data-quality issues, and provide staff with the tools and information needed to monitor services, meet reporting requirements, and make informed decisions.
Responsibilities:
In this position, you may:
- Collect, organize, maintain, and analyze program and participant data across departmental databases and systems, ensuring accuracy, consistency, completeness, and accessibility.
- Design, develop, and maintain databases, data integrations, ETL processes, and other data systems that support program operations, reporting, and analysis.
- Develop and maintain dashboards, reports, and data-visualization tools using platforms such as Power BI and Excel to communicate program performance and outcomes.
- Conduct routine and comprehensive data audits to identify missing information, inaccurate fields, incorrect statuses, and other record-keeping gaps; work with program staff to correct issues and prevent recurrence.
- Establish and support data-quality assurance and governance practices that promote the accuracy, integrity, consistency, and appropriate security of departmental data.
- Extract and analyze program data to identify trends, service gaps, risks, and opportunities for improvement, and communicate findings clearly to staff and leadership.
- Conduct spatial and GIS analysis using ArcGIS to support program planning, service delivery, regulatory compliance, and strategic decision-making.
- Prepare data and reports in accordance with grant, contract, funder, and regulatory requirements, including applicable state and federal reporting standards.
- Support the development of key performance indicators, outcome measures, forecasting analyses, and other evaluation tools used to assess and strengthen departmental programs.
- Develop and implement automated solutions for recurring data, workflow, and reporting processes using tools such as Power Automate and Power Apps.
- Support data projects involving system migrations, integrations, APIs, process improvements, and implementing new data tools and solutions.
- Develop and maintain data dictionaries, user guides, system documentation, procedures, and training materials to promote consistent data practices and understanding across the department.
- Provide technical assistance and troubleshoot data discrepancies, reporting challenges, and system issues, coordinating or escalating more complex matters when needed.
- Develop and deliver training sessions and workshops to