Location: Hybrid (Minneapolis, MN)
Employment Type: Full-Time
Are you a Business Analyst who thrives at the intersection of IT operations, workplace technology, and end user experience?
We are looking for a hands-on End User Services (EUS) Business Analyst to support enterprise technology initiatives that directly impact how employees work—from device lifecycle programs and collaboration tools to service desk and support experience improvements.
This role is ideal for someone who understands how end user technology ecosystems actually operate and can translate user pain points into actionable solutions that improve productivity at scale.
What You’ll Be Working On
You will support initiatives across the digital workplace / end user services space, including:
- Laptop and device lifecycle programs (refresh, provisioning, deployment)
- Collaboration tooling (Microsoft 365, Teams, Copilot, AV/conferencing)
- Service desk and ITSM workflow improvements (incident, request, onboarding)
- Endpoint / access experiences (login, VPN, identity, VDI)
- Continuous improvement initiatives to reduce friction in the employee experience
Your Role & Responsibilities
Discovery & Requirements
- Partner with end users, service desk teams, and IT stakeholders to identify friction points and improvement opportunities
- Elicit, analyze, and document functional and non-functional requirements
- Translate operational challenges into clear, actionable requirements
Process & Workflow Design
- Map and optimize processes such as:
- Device provisioning and onboarding
- Software deployments and upgrades
- Incident and service request fulfillment
- Identify gaps, inefficiencies, and improvement opportunities
Technology Rollout & Change Support<