Under the direction of the Financial Aid Systems Architect, this position is responsible for maintaining the performance of the Ivy Tech financial systems including oversight of assigned modules. The Financial Aid Systems Business Analyst is a member of the Ivy Tech Financial Aid Systems team.
The Financial Aid Systems team is responsible for managing a broad portfolio of financial aid applications, integrations, and reports.
The Financial Aid Systems Business Analyst must have a strong financial aid background with experience of one or more ERP implementation(s) and configuration(s) while maintaining a rigorous commitment to quality, security, and attention to detail.
Configure and support Ivy Tech’s implementation and ongoing development of Workday applications as applicable.
Continue to provide support for Ellucian Banner and existing financial aid applications throughout development and implementation of Workday Student.
Conduct root cause analysis to determine an appropriate action plan for break/fix and support issues.
Configure and Support the bi-annual Workday upgrade processes, including evaluating and testing new functionality
Perform workflow analysis and document process changes and improvements based on business development decisions.
Gather, document, and analyze business requirements from internal customers and stakeholders to define and build system modifications, enhancements, and implementation of new strategies.
Build and support Workday reports using various Workday reporting tools (Report Writer, Discovery Boards, and Worksheets).
Acquire in-depth knowledge of Ivy Tech’s business in order to identify opportunities for improving internal processes and driving efficiencies and provide in-depth analysis to end users.
Participate in interactive design sessions using best practices to effectively solve business problems by providing sample approaches as discussion points.
Ensure accurate, comprehensive documentation of systems and their respective integration dependencies as well as system/software dependencies, including but not limited to job aids, training manuals, and video guides.
Assist by using sound business judgment, risk avoidance, and SME resources to coordinate with campus business offices to solve problems.
Develop partnerships with other Ivy Tech Workday module analysts, users, and/or administrators.
Research, collaborate, and contribute to Workday community user groups.
Act as a point of contact for the internal business user(s).
Act as a named support contact with Workday.