Financial Analyst – Customer Accounts Centre - Fall 2026 Co-op/Intern at DefinityWaterloo, Canada — full-time

Description

YOUR NEXT CO-OP PLACEMENT

Work term: Fall 2026

Work term length: 4-months (Flexible to 8-months)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Reporting to an Actuarial Manager, you will play a key role in contributing to projects in reserving, financial planning, and economic capital modelling using state-of-the-art models and innovative approaches. You will develop deep knowledge of actuarial operations and the insurance business, including predictive modelling, underwriting, claims handling, product development, reserving, estimation of policy liabilities, planning and/or forecasting.

What you’ll be doing

AI & Knowledge Management

Assist in designing and configuring AI-powered assistants using Gemini and other no-code AI tools

Support the development and maintenance of a centralized knowledge repository using NotebookLM

Review, organize, and optimize standard operating procedures (SOPs) and operational documentation

Help create AI prompts, workflows, and conversational experiences that enable employees to quickly access information

Test and validate AI-generated responses to ensure accuracy, relevance, and usability

Process Improvement

Partner with business stakeholders to understand information needs and operational challenges

Document existing processes and workflows

Collaboration & Project Support

Work closely with leaders and subject matter experts to gather requirements and translate business needs into AI-enabled solutions

Participate in meetings, workshops, and knowledge-sharing sessions

Support change management and user adoption activities

Track project milestones, action i