This position is responsible for analyzing business processes and operational needs to recommend and implement technology solutions that enhance efficiency, service delivery, and data management across the organization. Serving as the primary liaison between departmental users, software vendors, and IT staff, the role oversees enterprise applications, workflow automation, reporting, and system improvements.
Key responsibilities include gathering and validating requirements, coordinating technology projects, administering and supporting applications like SharePoint and Laserfiche, developing workflows and reports, performing system testing, and providing user support and training. The role also includes website management, document imaging support, and assisting with video streaming of Village meetings. Strong analytical, communication, customer service, and project management skills are essential. Work is performed under the general supervision of the Chief Information Officer and evaluated through project results, user satisfaction, and alignment with organizational technology goals.