Our Business Analysts serve as critical liaisons between business stakeholders and IT, supporting enterprise ERP (Dynamics 365 and AX2012), reporting platforms (Power BI) and EDI. This role is responsible for gathering requirements, optimizing business processes, supporting system enhancements, and delivering actionable insights through data analytics and reporting.
The ideal candidate combines strong functional knowledge of D365/AX2012 with data analysis expertise and a structured, compliance-aligned approach to documentation and change management.
People Relationships and Leadership:
Reports to Manager, Business Analysis
Collaborates closely with IT leadership, developers, data teams, and business stakeholders
SUMMARY
Focusing on supporting ERP systems (primarily Microsoft AX 2012 and D365) and supporting production, provides business analysis, meeting facilitation, training, and implementation of companywide business applications. Identifies opportunities to improve business processes and to use technology to improve revenue, reduce costs, improve productivity, and increase customer service. Responsible for break / fix and application enhancement support. Acts as the project core team member for future D365 implementations.
RESPONSIBILITIES
Acts as IT Business Analyst as assigned by management for key business system initiatives, projects, and implementations.
Partner with business units (Finance, Operations, Supply Chain, Manufacturing) to gather, document, and validate business requirements
Translate business needs into functional specifications for D365, AX2012, and reporting solutions
Create documentation (requirements, process flows, SOPs) aligned to SOX/CMMC controls, where applicable
Facilitate workshops, stakeholder interviews, and requirement/solution design sessions
Provide functional support across D365 Finance & Operations and legacy AX2012 environments
Analyze system performance, troubleshoot issues, and coordinate with technical teams for resolution
Support system configurations, testing (UAT), and deployment activities
Assist in data validation, user account provisioning and patch testing
Monitor and recommend improvements to improve system efficiency and user experience
Identify opportunities for automation and process improvement across ERP workflows
Support continuous improvement initiatives and digital transformation efforts
Document “current state” vs “future state” processes with clear gap analysis for system enhacements
Develop and execute test plans, test cases, and regression testing
Support User Acceptance Testing (UAT) cycles and defect tracking
Participate in change management processes, including impact assessments and release documentation
Support audit requests with structured docum