About the company
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstered furniture).
About the Position
We are seeking an IT Business Analyst to support the IT team across development, data services, ERP, web, and mobile applications. This role serves as a key liaison between IT and the business, ensuring that technology solutions effectively meet operational needs. The IT Business Analyst will manage and centralize project intake for IT, gathering and documenting business requirements, identifying project dependencies, and aligning requests with company priorities and the overall IT strategy. This role plays a critical part in recommending and prioritizing solutions that best support business objectives. This position will also provide support for internal applications and services, including troubleshooting issues and coordinating resolutions or escalations as needed.
The ideal candidate is a proactive, self-motivated professional with strong project management, analytical, and problem-solving skills and should be highly collaborative, approachable, and committed to delivering excellent service to both internal and external stakeholders. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect.
What you can do for us:
- Manage intake and oversee the project portfolio for IT initiatives across Development, ERP, and Data Services.
- Gather and document business requirements through stakeholder interviews, workshops, and analysis of existing systems, data, and processes.
- Evaluate and recommend project prioritization in alignment with business objectives and IT strategy.
- Partner with business units to support solution validation, including user acceptance testing (UAT) and feedback cycles.
- Identify opportunities to improve processes, efficiency, and system performance through analysis and user feedback.
- Collaborate with cross-functional teams to define solution approaches, including data, processes, integrations, controls, and outputs.
- Develop and maintain clear, comprehensive documentation, inc