It Business Analyst at City of LubbockLubbock, Texas, United States — full-time

Summary

Responsible for providing professional, strategic, analytical and technical assistance to the organization, as well as defining and refining business processes, for difficult and sometimes complex IT-based solutions with limited supervision.

Essential Functions

Liaise with a range of users in the organization to identify and analyze business needs, conduct requirements gathering, define scope and objectives, lead implementation, and provide longitudinal support.

Review and analyze existing business processes and application systems to develop strategies for improvement through new technology or alternative uses of existing technology.

Research and review information gathered from multiple sources, reconcile conflicts, develop business process understanding, and work with customers to uncover unmet business needs.

Review and analyze testing of application system after modifications or updates. Coordinate in-depth tests, including end-user reviews, for modified and new systems.

Create comprehensive data sets and dashboards for current and historical analysis, and predictive modeling for future strategy.

Additional duties as assigned.

Qualifications

Requires a four-year college degree and two years of related experience; or any combination of relevant education and experience which provides the following:
Valid Texas Driver's License

Preferred Qualifications
Education/ Experience:

4-year college degree in Computer Technology, Management Information Systems, Management or related field of study

4-5 years’ experience in business analysis, application support, application development or systems implementation

Knowledge and Abilities

Knowledge, Skills & Abilities:

Proficient knowledge of User Acceptance Testing (UAT) methodologies and documentation

Basic knowledge of networking, PCs, servers and database systems

Proficient in requirements gathering techniques, creation of technical specifications, process mapping, system testing and deployment

Knowledge with core business systems including work management, document management, collaboration, business intelligence and process automation

Understanding of application software systems from an end-user perspective

Comprehensive writing and presentation skills.

Physical Requirements:

Occasionally lift and carry up to 20 pounds.

Frequently reach below shoulder height and perform filin