Job Summary
Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk.
Key Interactions
Company employees, executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors
Job Responsibilities, Required Knowledge, Skills
- Ability to continuously communicate effectively and professionally
- Ability to maintain confidentiality in all matters and areas of the organization
- Ability to manage multiple demands simultaneously while maintaining service standards
- Ability to understand and execute complex oral and written instructions
- Ability to work independently with minimal or no guidance
- Adhere to all company policies and procedures
- Create and maintain requirements traceability matrices
- Create technical documentation and evaluate existing documentation for completeness and accuracy
- Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software
- Encourage data-driven decision-making in the delivery of projects
- Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects
- Ensure that projects and applications are adopted by the relevant teams
- Ensure that projects meet requirements and goals and fulfill end-user requirements
- Establish strong working relationships across the business
- Excellent written and verbal communication skills
- Execute testing of the various builds, including integration, functional, regression testing, and performance tests
- Identify and resolve system issues
- Identify, troubleshoot, and resolve customer issues
- Interact with multiple teams for testing and understanding business requirements
- Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments