Requisition ID # 173424
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Technology & Security
Work Type: Hybrid
Job Location: Oakland
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. The Billing Modernization team resides within the Customer Systems & Solutions (CSS) group and is part of the Enterprise Platforms & Infrastructure group that supports IT projects, operations, risks & compliance. This team is in the midst of a large customer transformation journey with a main emphasis of modernizing and re-architecting our Billing and rates platforms.
Billing Modernization Background
PG&E is modernizing its billing systems to support evolving rate structures, programs, and customer needs. Known as PG&E’s Billing Modernization Initiative, the program will move customers to a unified customer care, service order, metering, and billing platform while minimizing disruption during the transition. The work is planned in three stages:
- Stage 1 replaced ABS for electric complex billing customers through the Billing Cloud Services (BCS) solution, deployed in Q3 2025.
- Stage 2 is currently underway and will upgrade Oracle Utilities Customer Care and Billing from version 2.4 to CC&B 25.4, with release planned in 2026.
- Stage 3 is restarting in 2026 and will complete the transition to Oracle Customer to Meter (C2M), consolidating CC&B, BCS, ABS gas, and L&G MDMS capabilities.
This complex challenge is anticipated to span 4 or more years from the restart of the C2M project through eventual production deployment and stabilization phases. We are seeking individuals to support the entirety of Stage 3 project, from project restart through delivery, as part of a unified Billing Modernization team.
Position Summary
Analyzes and proposes system solutions for the Line of Business and IT organizations. Acts as a strategic partner and business and technical liaison who understands business content, procedures, processes and systems that are included in the scope of the Billing Modernization program. Assembles, analyzes, and translates business requirements into detailed requirements and functional specifications. Performs feasibility ana