IT Business Analyst II

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS
Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

JOB SUMMARY: The Business Analyst (II) acts as a liaison between the Operations departments, Quality Assurance and Technical resources by planning, conducting, and directing the analysis of complex business problems. They work to develop, confirm, and document functional and technical requirements using various methods. A Business Analyst (II) may play a broader support role internally for larger projects.

Candidate must be local. This is not a remote position, at this time.

Primary Responsibilities (Other duties may be assigned as necessary.):

• Research, evaluate, and analyze data and work flow processes to develop business requirements and/or present recommendations on process improvement and new project requests
• Facilitate meetings across multiple departments to ensure accuracy of business and user requirements, develop test scenarios, acquire user approvals, and coordinate training
• Facilitate work sessions with technical resources and Quality Assurance to ensure all parties understand the business needs, and to discuss potential solutions, timelines, and any project dependencies
• Work independently and lead assignments/projects of low to moderate complexity
• Accept and manage changing priorities and address issues swiftly and professionally
• Provide troubleshooting and analytical support to end users or other IT staff when necessary
• Adopt the culture of responsibility and accountability for one's own and other team members' contributions to the success of the company
• May be involved in QA/UAT activities
• As needed, miscellaneous duties as assigned by management

Primary Skills & Requirements

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

• Bachelor's Degree in Computer Science, Information Technology or related field or equivalent experience in professional work preferred
• 5+ years of experience as Business Analyst
• Extensive experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
• Specific knowledge of Insurance Industry operations preferred
• Act in accordance with established IAS Standard Operating Procedures and maintain confidential information
• Demonstrate excellent written and verbal communication skills for varying audiences within the organization
• Display flexibility with priorities within a dynamic work environment
• Exhibit self-direction and proactive problem solving
• Possess knowledge of commonly used concepts, practices, and procedures within the field
• Demonstrate successful hands on project experience with varying scope and size
• Use tact when expressing ideas or opinions to respond to objections successfully. Facilitation skills are preferred
• Work to develop a broad technical knowledge of IAS Operational systems, processes, and procedures
• Demonstrate knowledge of Microsoft Office, especially Outlook, Excel, Word, Visio, and PowerPoint

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.