Job Description Summary:
Junior Business Analyst (BA) to join the Sales & Operations Management Unit supporting), our POS and payment processing platform for beauty supply and food & beverage retail merchants. Working alongside the unit's Business Analyst, you will provide hands-on support across customer onboarding, SAP-based order-to-cash operations, vendor and marketing coordination, and business documentation.
The ideal candidate has up to 3 years of relevant professional experience and is looking to build a career in retail business operations within a fast-paced, cross-functional environment. This role involves hands-on execution — preparing onboarding documents, processing SAP transactions, coordinating with vendors, and maintaining manuals and reports — in support of the POS platform's day-to-day business operations.
Job Description:
Key Responsibilities
1. Customer Onboarding & Contract Documentation Support
● Support new KRS merchant onboarding, including SAP customer creation, contract preparation, invoicing, onboarding questionnaires, site surveys, and installation/training completion forms.
● Maintain and organize contract records, onboarding templates, and business documentation, ensuring accuracy and version control.
● Assist with customer account setup and maintenance, including online statement setup and PCI compliance documentation.
● Help track and follow up on customer leads from calls, surveys, and trade shows, updating customer management records accordingly.
2. Order-to-Cash & SAP Operations Support
● Assist with SAP transactions including sales order processing, billing, invoicing, and accounts receivable follow-up for KRS merchants.
● Support vendor and material management (MM), purchase order creation, ASN/goods receipt processing, and inventory checks in SAP.
● Help process operating expense invoices (e.g., SAP Concur) and support basic accounting documentation.
3. Vendor, Marketing & Creative Coordination Support
● Support sourcing and coordination with vendors for business materials (gift cards, name cards, brochures, promotional items), including sample orders and basic cost tracking.
● Assist with artwork and creative production (brochures, banners, folders) and help coordinate marketing and advertising content across channels (email, SNS, YouTube, print).
● Help plan and execute marketing/PR initiatives and trade show logistics.
4. Product & Documentation Support
● Help create and maintain manuals and user guides (Back Office, KRS Quick/Checkout, cu