Position Description:
CGI is seeking an Omnichannel Data Analyst to play a critical role in transforming customer data into actionable insights that enhance the customer experience across marketing channels. This position is responsible for integrating, analyzing, and visualizing customer engagement, transaction, and behavioral data to support data-driven decision-making, optimize marketing performance, strengthen customer loyalty, and drive business growth.
Your future duties and responsibilities:
Data Analysis & Insights
. Develop, optimize, and maintain complex SQL queries across large-scale enterprise data environments to extract, validate, integrate, and analyze customer, transaction, and engagement data.
. Identify trends, opportunities, and performance drivers by translating complex datasets into meaningful business insights.
. Support strategic decision-making through proactive analysis and data storytelling.
Reporting & Visualization
. Design, maintain, and enhance Tableau dashboards and reporting solutions that track key performance indicators (KPIs), including sales lift, transaction volume, conversion rates, customer engagement, and journey performance.
. Monitor reporting accuracy and troubleshoot data or dashboard issues as needed.
Automation & Process Improvement
. Identify opportunities to automate recurring reporting processes and streamline the delivery of insights to business partners, leadership, and stakeholders.
. Improve efficiency by implementing scalable reporting and analytics solutions.
Campaign Measurement & Attribution
. Create and manage campaign tracking parameters, including UTMs and Smartlinks, to ensure accurate performance measurement and attribution across marketing initiatives.
. Partner with marketing teams to establish consistent reporting frameworks and measurement standards.
Testing & Performance Optimization
. Collaborate with business leaders to design, execute, and evaluate A/B and multivariate tests across marketing channels.
. Apply statistical methodologies to assess performance, identify key drivers of customer behavior, and recommend optimization strategies that improve engagement, loyalty, and revenue outcomes.
Data Governance & Quality
. Promote data integrity through adherence to data governance standards, documentation practices, and compliance requirements.
. Support ongoing efforts to improve data quality, accessibility, and analytical consistency across the organization.
Required