The Debt Operations department encompasses the Underwriting, Closing, Servicing, and Asset Management teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. The Servicing team is highly rated with its Fitch rating of CPS1- and manages the 10th largest CRE debt portfolio in the United States.
Supporting these core functions, the Debt Operations Compliance & Analytics team provides comprehensive risk oversight, ensures process integrity, and delivers data-driven insights across the entire Debt Operations platform. This team plays a critical role in enabling Underwriting, Closing, Servicing, and Asset Management to operate effectively and maintain compliance with regulatory standards.
The Impact You Will Have
The Operations Analytics Analyst – Commercial Real Estate s will help support reporting, data validation, process improvement, and systems-related initiatives across W&D’s Debt Operations platform. This role is ideal for an early-career professional with strong analytical skills, attention to detail, interest in commercial real estate finance, and curiosity about how data and technology can improve business operations.
In the near term, this role will focus on operational analytics, Excel-based analysis, reporting support, data-quality checks, stakeholder coordination, user acceptance testing, and documentation. Over time, the role is expected to grow into more technical analytics work, which may include SQL, automation, dashboard development, data modeling, and other tools as business needs evolve.
The successful candidate will combine strong analytical skills, technical aptitude, attention to detail, and intellectual curiosity. We are looking for someone who can work confidently with data, communicate clearly with stakeholders, and quickly build a strong understanding of commercial real estate lending and servicing operations while growing into broader technical responsibilities over time.
Primary Responsibilities
- Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.
- Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.
- Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
- Support user acceptance testing for systems and tools used by Debt Operations, including test