Operations Business Analyst at University of Richmond
Richmond, Virginia — full-time
The Campus Operations Business Analyst collects, analyzes, and reports data that measures institutional performance across sustainability, facilities, dining, campus business services, finance, and operations. The Analyst will manage and interpret datasets, coordinate assessments and reports, and collaborate with campus partners to enhance transparency and support data-driven decision-making. Working with Campus Operations staff, the Analyst will help track and monitor building systems and equipment, utility performance, sustainability initiatives, food costs, and other financial and operational metrics. This role plays a key part in advancing the University’s operational goals and reports to the Office of Campus Operations, working closely with department leaders. Job Duties/Responsibilities: Data Analytics, Performance & Reporting Design, implement, and maintain data collection processes for sustainability, facilities, dining, campus business services, utilities, and other financial and operations metrics. Aggregate and validate data from multiple sources (building management systems, utility meters, financial systems, POS, surveys, spreadsheets). Maintain data integrity, document data definitions, methodologies, data sources and procedures, and manage central data repositories. Develop, calculate, and maintain key performance indicators (KPIs) and benchmarks for energy, water, waste, equipment uptime, food cost, labor productivity, revenue, and other operational metrics. Perform trend, root-cause and variance analysis to explain performance changes and identify improvement opportunities. Conduct scenario and cost-benefit analyses to support operational decisions and capital planning. Produce regular and ad hoc reports, executive summaries, interactive dashboards, visualizations, and scorecards using BI tools (e.g., Power BI, Tableau) to communicate performance, findings, and actionable recommendations to leadership and stakeholders. Operational Analysis & Assessment Support ongoing tracking of building systems and equipment condition, maintenance schedules, and utility performance metrics. Work with maintenance and engineering teams to configure and validate Building Management Systems (BMS) and meter data for analytics. Coordinate assessments, surveys and program evaluations (e.g., energy audits, waste audits, dining cost reviews). Coordinate the completion of sustainability assessments and reports, including regular submissions to AASHE STARS, Sustainable Campus Index, APPA, and state reporting, while performing gap analyses to identify areas for enhancement and supporting alignment with institutional and regulatory reporting requirements. Support initiatives to improve operational efficiency and sustainability (energy conservation measures, waste reduction, LEED certification). Help prepare materials for accreditation, regulatory submissions, or external benchmarking programs. Program & Project Support Participate in cross-functional work