Performance Data Quality Analyst at Keolis Commuter Services
Boston, MA — full-time
At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger. Salary Range: $84,800-$90,300 Job location: Boston, MAKey Accountabilities (Essential Job Duties): Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance.Responsible for maintaining complete and accurate records of railroad network operations, with active participation in the identification, development, and implementation of train and delay data management transformation.Performance Data Accuracy: Ensure standards for train and delay data accuracy and completeness are met. Facilitate the combined train and delay record review process with performance representatives from the Engineering, Mechanical, Transportation, and PTC Departments. Create, maintain, and update the collective train and delay review processes and facilitate continuous improvement of data completeness and accuracy. Lead the mid-month, month-end, and exceptional delay review cycles. Work with data contributors and stakeholders to develop, implement, and maintain systems, processes, and practices to improve data accuracy and completeness. Manage train and delay data accuracy auditing processes. KPI Monitoring and Management: Timely completion of the On-Time Performance (OTP) delay waiver request process ensuring Keolis receives appropriate OTP delay waivers. Ensure a good working relationship with MBTA Railroad Operations through the train and delay record review and management processes. Ensure Keolis meets the minimum contractual OTP requirements each month. Provide the Performance Team with clear, value-adding insights regarding performance trends identified through the train and delay review process. Modernization and Automation of Performance Data Quality Management Processes: Continuous improvement of data quality management processes through both non-technical and technical solutions. Actively participate in the identification, development, and integration of modern data solutions into the train and delay data management process. Completes other duties as assigned. Minimum Knowledge and Experience: Bach