Essential Functions
· Utilize recruitment and outreach strategies as needed to support program enrollment benchmark through tracking program candidates and referral to enrollment rates
· Conduct internal and partner orientations on program services, eligibility and documentation requirements
· Assist with timely, accurate and complete eligibility determination for program applicants
· Work with staff to ensure customer flow, service delivery and data management across PA CareerLink® Lehigh Valley locations are efficient and effective
· Identify and evaluate methods for improving program processes and services and make recommendations to program management
· Ensure data entered on the required system(s) is current, accurate and timely
· Conduct weekly, monthly, quarterly and annual monitoring to ensure compliance with contractual and state guidelines
· Provide cross program performance training and support to various teams
· Audit participant files for accuracy & compliance; responsible for the integrity of participant files
· Ensure full adherence to required data deadlines
· Participate in monthly caseload reconciliations across programs to audit all data points
· Provide regular and ad-hoc reports as requested from program management
· Timely, accurate, and concurrent data entry on all required systems
· Ability to retrieve and present data a clear and effective visual graphic
· Generate queries and work with various team to strategize retrieval of needed outcomes
· Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins
· Implement and adhere to the quality assurance system
· Provide research and support for critical team decisions
· Manage monthly and annual ISO audits and compliance
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