Role Overview
The PMO Business Analyst is responsible for providing support on a variety of tasks within a PMO environment. The duties may also include developing governance and process documentation
Essential Duties and Responsibilities:
- Implements and provides guidance related to PMO processes and policies to support and align efforts to meet customer and business needs.
- Provide consulting support on ServiceNow management, governance, and risk mitigation
- Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks and to identify opportunities to eliminate or re-engineer processes to improve efficiency, focusing on quality improvement and ensuring data is reliable and valid.
- Works with other stakeholders to define, prioritize, and develop projects and programs reports. Analyze all data and project deliverables and ensure adherence to all timeframe and budget requirements.
- Perform regular project status calls on weekly and monthly basis.
- Works closely with the Sr. Project manager/Task Lead and business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates to ensure systems provided meet the long-term business strategies.
- Assists other project managers on complex projects related to operational business functions.
Required Qualifications
Education and Work Experience:
- Bachelors degree in Business or an IT-related field
- Project Management Professional (PMP)
- 2+ years of experience utilizing ServiceNow and completing basic administration activities
- 3-5 years of experience working in a consulting environment
- 3-5 years of experience conducting strategic business analysis and process improvement of similar size and scope
Skills and Competencies:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and all levels of the organization
- Strong analytical aptitude, an ability to structure complex or undefined business problems