About Us:
EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,
How You'll Contribute
As a Policy Administration Data and Analytics Manager, you will lead the reporting, analytics, and performance insights function within Policy Administration. You will be responsible for overseeing a team of data and analytics professionals, developing reporting strategies, ensuring data accuracy and governance, and delivering actionable insights that support policy issuance, maintenance, servicing, and operational decision-making. This role works closely with Operations, New Business, Compliance, Technology, Customer Service, Sales, Marketing, and external vendor partners to drive operational efficiency, support strategic planning, and enhance customer and policyholder experiences. We are looking for candidates who are passionate about data-driven decision-making, process improvement, and operational excellence and bring strong leadership, analytical, reporting, and stakeholder management skills to the team.
What You'll Do
- Lead, coach, and develop a team of data analysts and associates.
- Manage team performance, workload prioritization, hiring recommendations, and professional development activities.
- Oversee the design, automation, enhancement, and maintenance of operational dashboards and reporting solutions.
- Ensure reporting metrics accurately reflect policy activity, workflow volumes, capacity, and performance trends.
- Review and validate reporting outputs for accuracy, consistency, and usability.
- Analyze policy administration data to identify trends, risks, variances, and process improvement opportunities.
- Translate analytical findings into actionable business recommendations.
- Support audits, compliance initiatives, and regulatory reporting requirements.
- Establish and maintain data governance and data quality processes.
- Lead reporting and analytics efforts supporting IVR, Contact Center, and client-facing website operations.
- Monitor digital self-service adoption and identify opportunities to improve customer experience and operational efficiency.
- Partner with business stakeholders to gather requirements and deliver meaningfu