Principal Business Analyst at City of MinneapolisMinneapolis, Minnesota, United States — full-time

Position Description

The City of Minneapolis Information Technology Department is hiring for two (2) vacancies in the Project Management Office division.

One position will focus on supporting projects associated with the Minneapolis Police Department Settlement. This role will support public safety transformations, and Minnesota Department of Human Rights Settlement Agreement efforts.

One position will be supporting IT Project Management Office and related enterprise initiatives.

These positions serve as the bridge between the business and technology teams on large enterprise initiatives, partnering with cross-functional teams to plan and execute City projects. This position combines traditional business analysis with user research and human-centered practices to ensure technology solutions are informed by the real needs, experiences, and workflows of the people who use them.

Work Location: These positions may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

Collaborate with stakeholders, customers, developers, architects, and subject matter experts to co-create effective and user-centered solutions.

Conduct discovery and user research activities—such as user interviews, observations, workshops, and journey mapping—to clarify the problem-space and define existing processes needs, pain points, and service touchpoints.

Assist and take lead where needed with the project managers and customer departments around organizational change management and user adoption efforts.

Apply problem solving and critical thinking skills to complex problems

Discover and articulate the "why" behind requirements by connecting technical needs to user and organizational outcomes.

Lead efforts to recommend IT and service design challenges by evaluating business practices, work flows, culture, products, and objectives, that meet user and business needs, and while leveraging IT enterprise.

Facilitate sessions that document the 'as is' and/or the 'to be' processes, integrating insights from users and subject matter experts to improve service experiences.

Collaborate across the project team including project managers, solution architects, and customer departments to understand problems and assess, plan, and implement new solutions based on human-centered and Agile methodologies and best practices.