With a global mandate, the Product Analyst (PA) is a subject matter expert who will be reporting to the Director of Product Management. The PA will act as a liaison between internal sales, customers, external associations, and the factory to ensure that product information is communicated effectively. As a key member of the Mircom Product team, the Product Analyst maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle, including requirements development, design specifications, solution development, testing, support, and training.
Key Responsibilities:
- Perform system inquiries, data mining, product analysis.
- Handle daily inquiries from customers and internal departments regarding product issues (approvals, variations, pricing, cost, model numbers).
- Provide support to the sales team by equipping them with product knowledge, competitive insights, and sales tools.
- Produce regular Revenue/Sales Performance Dashboards for the Product Management team in Power Bi.
- Gather requirements from customers, prospective customers, internal sales and professional services.
- Assist Product Managers with various elements of Product Lifecycle Management. (Development, Introduction, Growth, Maturity, Decline and End of Life).
- Define product requirements by researching existing client needs, competitive products, industry trends and utilizing Mircom subject matter expert knowledge.
- Assist in developing and maintaining the product roadmap, prioritizing features and enhancements based on customer feedback and market trends.
- Conduct market research to identify trends, customer needs, and competitive products in the fire alarm panel and access control industry to help drive the product development roadmap.
- May represent Product Management on cross-functional teams for Process improvements and other initiatives such as SKU Simplification, new product launches or cost reduction
- Participate in analyzing and designing new product features and enhancements.
- Create product documentation, including datasheets, product specifications, and training materials.
- Assist in planning and executing product launches, including pricing strategies, marketing collateral, and sales training.
Requirements and Skills:
- At least one year of experience in business analysis, product analysis in a full-time job capacity or a bachelor's degree in a relevant field such as engineering, or a related technical diploma.
- Basic technical knowledge to understand product specifications and work closely with engineering teams.
- Familiarity with the fire alarm panel and access control industry, including knowledge of regulations and standards is a strong asset