Product Analyst at Aeropay
Chicago, Illinois — full-time
The Product Analyst is the analytical engine behind Aeropay's product decisions, running experiments and digging into user and merchant data to understand how people move through our platform. This role plays a crucial part in shaping the roadmap, from defining KPIs with product managers to uncovering where the user experience breaks down and recommending fixes. We're looking for a detail-oriented, curious thinker who's as comfortable in SQL and dashboards as they are translating findings into clear, actionable recommendations. Key Responsibilities: Experimentation: Validate hypotheses by setting up controlled A/B experiments to see how users respond to new features or UI changes Funnel & Cohort Analysis: Monitor the entire user journey from acquisition through activation and retention, surfacing trends across cohorts User Behavior Deep Dives: Analyze qualitative and quantitative data to identify obstacles to the user experience KPI Definition: Collaborate with product managers to define, track and report on performance metrics Merchant Data Analysis: Analyze merchant data and recommend solutions to improve merchant outcomes and platform performance Executive & Cross-Functional Presentation: Present findings, experiment results and recommendations to internal teams and executive stakeholders in a clear, digestible way, connecting the data back to business impact Qualifications: 1-3 years of experience in a product analytics or related role Proven, hands-on experience querying user event logs and extracting product data Experience with BI tools such as Tableau, Looker and/or Metabase to build dashboards and share insights with cross-functional teams Solid understanding of hypothesis testing, statistical significance and sampling bias to interpret experiments accurately Deep understanding of user experience and the ability to connect raw data with real-world user needs Strong communication skills, with the ability to translate data into clear, actionable recommendations and confidently present findings to internal teams and executive stakeholders Working Location, Compensation & Benefits: This role is expected to be in office at Aeropay’s downtown Chicago HQ weekly from Monday through Thursday Salary Range: $65K - $80K base salary (DOE) Benefits Offered: Comprehensive Medical, Dental & Vision Coverage Maternity/Paternity Leave 401(k) Employer Match Flexible PTO NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status,