JOB TITLE: QA/Data Specialist
DIVISION: Adult Services
DEPARTMENT: SEMCA Wayne AJC (PATH)
LOCATION: Wayne American Job Center (35731 W Michigan Ave, Wayne, MI 48184)
REPORTS TO: Program Manager
FLSA STATUS: Non-Exempt/Hourly
CLASSIFICATION: Full-Time Regular
APPROVED DATE: 9/8/2025
JOB SUMMARY: Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Conducts internal audits and quality assurance procedures.
- Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files.
- Compiles program statistics and performance data and prepares related reports for submission as required.
- Reconciles and validates reports with related data files and systems, reports errors and corrections to management.
- Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement.
- Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants.
- Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures.
- Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources.
- Works with management to establish standards of excellence using qualitative and quantitative methods.
- Ensures files are maintained and provides technical assistance.
- Identifies best practices and communicates findings to management
- Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity.
- Identifies, develops, and shares resources and information to be used to support operations.
- Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate.
- Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered.