Job Title: Real-time Analyst, Workforce Management
Location: Las Vegas, Nevada
Hourly Rate: $22-$26/ hour DOE
Work Schedule: Monday-Friday (Day shift)
The Company:
Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for
ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on
empowering local merchants and essential services that serve as the lifeblood of their respective
communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that
help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more
easily, and help lenders open the door to fair financing for people from every conceivable background. By
introducing a flexible way to pay overtime, we are proud of our ability to lift up service providers and
retailers while helping consumers when necessary, expenses arise... regardless of whether they were
expected or unexpected. Sunbit is active in more than 35,000 locations, with 1 in 3 auto dealerships,
optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge
innovations in financial technology to bring leading data and features that allow individuals to be qualified
instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the
credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021,
and we’re just getting started - by creating value focused on values, we work tirelessly to ensure that
Sunbit becomes available to everyone, everywhere.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Real-time Analyst (RTA) to join our
team in Las Vegas, Nevada. The RTA role focuses on maintaining agent level dashboards and Real-Time
call queue monitoring as well as providing insight/analysis of call handling effectiveness via accurate
reporting.
Please Note: This position is in a Call Center, in office (non-remote) environment.
What you'll own:
● Monitor real time metrics (attendance & schedule adherence, average handle time- AHT,
automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels
and compliance with the account’s service level agreements.
● Provide real-time performance reports (aux activities, hold time, after call usage) and post-
mortem reports to Operations leaders in the established cadence.
● Proactively communicate intraday challenges impacting service level agree