TITLE: Regional Membership & Data Specialist
REPORTS TO: Director of Operations
CLASSIFIED: Full-Time, Exempt
WORK LOCATION: Northern: Either Brookings or Flandreau. Southern: Either Vermillion or Yankton. This is a hybrid position with some remote work allowed.
MISSION: To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.
JOB SUMMARY: The Regional Membership & Data Specialist is responsible for overseeing the recruitment, enrollment, and retention of Club members while ensuring the accuracy and integrity of membership and program data through MyClubHub (MCH). This position serves as the main point of contact for MCH throughout the assigned region, supports and trains staff to ensure consistent programming and data tracking practices, and travels between sites as needed. This role also supports parent and family communications related to enrollment and ensures that data tracking aligns with organizational goals, reporting requirements, and BGCA standards.
JOB DUTIES:
Membership & Recruitment
- Develop and implement strategies to recruit and retain members across Club programs in the assigned region.
- Oversee and support the full member enrollment process, including registration, renewals, waitlists, and parent communications.
- Maintain complete and accurate member records in MyClubHub (MCH).
- Serve as a resource for families and Club staff with questions about membership, enrollment, payments, and Club policies.
Data Management & Reporting
- Ensure timely and accurate entry of daily attendance, program participation, and outcome data in MCH across assigned region sites.
- Act as the primary MCH contact for the region, providing technical support, troubleshooting, and guidance to staff at all sites.
- Lead training and ongoing support for staff to maintain high standards of data quality and consistency.
- Generate reports and prepare data for grants, BGCA requirements, and other organizational needs.
- Conduct routine audits to ensure data integrity and compliance with reporting requirements.
Additional Duties
- Collaborate with Unit Directors