Our Client, an IT Services and Consultant company, is looking for a Reporting & Automation Analyst – Power BI / Tableau / ServiceNow for their Atlanta, GA location.
Responsibilities:
- Reporting & Analytics:
- Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
- Create executive-level reports, scorecards, and KPI dashboards.
- Perform trend analysis and deliver actionable business insights.
- Develop operational reporting for Incident, Problem, Change, and Service Management functions.
- Present findings and recommendations to senior leadership.
- Automation & Process Improvement:
- Automate report generation and distribution processes.
- Leverage Power Automate, SQL and scripting tools to eliminate manual efforts.
- Identify opportunities to improve operational efficiency through automation
- ITIL & ITSM Reporting
- Support and enhance reporting for:
- Incident Management
- Problem Management
- Change Management
- Availability Management
- SLA Management
- Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.
- Work closely with IT Operations and Service Delivery teams to drive continual service improvement.
- Stakeholder Management:
- Gather reporting requirements from business and technical stakeholders.
- Translate complex datasets into meaningful visualizations and business narratives.
- Support monthly, quarterly, and executive governance reviews.
- Partner with cross-functional teams to drive data-driven decision-making.
Requirements:
- 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.
- Minimum 5+ years of hands-on Power BI experience.
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