HIRING RANGE: $23.78 - $36.87 hourly
$49,471 - $76,681 annually
Open until filled.
JOB SUMMARY
The Revenue Data Specialist performs responsible technical and administrative work supporting customer service, utility billing, revenue collection, and related software systems. Reporting to the Director of Customer Service, the Revenue Collection Data Specialist works under general supervision to monitor progress and achievement of key performance indicators. Furthermore, this role requires a balance of technical troubleshooting and direct customer interaction. This position ensures that both software and the financial process for collecting revenue run efficiently, combining technical expertise with strong collections management skills.
ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.
- Analyzes billing, revenue, and usage data to identify trends and variances.
- Assists with system upgrades, user training, and documentation of software processes
- Monitors system performance and resolves technical issues impacting revenue collections
- Creates and prepares reports needed for billing software for other departments.
- Manage and maintain data improvement initiatives and system integrations.
- Ensures data accuracy for billing, compliance and reporting purposes.
- Assists with creating best practices and operating policies related to water and sewer billing and collections.
- Assists with the implementation of special projects as needed.
- Performs other duties as assigned.