Risk & AI Business Analyst
About the Role
The Customer Success team is responsible for delivering solutions to clients through education, configuration, solution development, and risk strategy. The team partners closely with clients to understand their challenges, design the appropriate solution, develop a strategic roadmap, provide training, and support them throughout every phase of the client lifecycle. The environment is fast‑paced, collaborative, and encourages innovation, ownership, and continuous improvement.
Position Overview
The Risk & AI Business Analyst serves as a critical bridge between client business needs and technical implementation teams. This role works closely with financial institution stakeholders, project managers, data engineers, and operations teams to ensure successful deployment, configuration, and ongoing optimization of fraud detection and risk management solutions. The position drives improvements in alert efficiency, investigative workflows, and overall fraud risk posture by identifying business needs, proposing solutions, writing user stories, performing functional testing, and leading business user training.
The role collaborates with Risk Consultants, Data Scientists, and other Business Analysts, supporting some of the world’s largest financial institutions and merchants in their efforts to fight fraud and maximize the value of advanced risk‑management platforms.
Your Day to Day:
● Requirements Gathering & Analysis
■ Conduct workshops and interviews with client stakeholders to document business requirements, fraud scenarios, and investigative workflows.
■ Translate regulatory and compliance requirements (e.g., BSA/AML, PSD2 SCA) into system specifications.
● Solution Design & Configuration
■ Work hand-in-hand with the Solutions Architect to define a cohesive solution that solves the core client challenges aligned with product capabilities.
■ Align with product to assess how complex client requirements can be met with our current product offering.
■ Own data mapping & event flow definitionDrive data definition, mapping and validation.
● Implementation & Testing
■ Develop detailed functional specifications for system configuration.
■ Coordinate user acceptance testing (UAT), develop test scripts, and validate that the solution meets business needs.
● Stakeholder Communication & Training
■ Prepare and deliver training sessions, user guides, and process documentation for client operations & technical teams.
■ Act as liaison for change requests, enhancements, and production support escalations.
● Continuous Improvement
■ Work collaboratively with Product to support improvements, requirements and documentation updates
■ Work collaboratively wit