--- --- ---
Salesforce Sales Operations Analyst
Drive sales efficiency, actionable insights, and Salesforce excellence across Gogo’s global Sales & Marketing organization.
At Gogo, we're transforming how people connect in the sky through industry-leading connectivity and technology solutions for business aviation customers worldwide. As we continue to grow, we rely on scalable systems, data-driven decision-making, and operational excellence to help our teams deliver exceptional customer experiences and achieve ambitious business goals.
As our Salesforce Sales Operations Analyst, you'll help optimize sales processes, strengthen Salesforce adoption, and provide critical business insights that drive revenue growth. You'll work closely with Sales, Marketing, Salesforce Development, and business stakeholders to ensure our Salesforce platform, processes, and reporting capabilities support organizational success.
If you're someone who enjoys solving complex business problems, turning data into actionable insights, and partnering across teams to drive meaningful improvements, we'd love to meet you.
What You'll Do
Optimize sales processes, identify operational bottlenecks, and implement improvements that increase efficiency and reduce administrative burden for sales teams.
Analyze sales performance, pipeline health, and forecasting metrics to deliver actionable insights that support business growth.
Partner with Sales, Marketing, Revenue Operations, and Salesforce Development teams to gather requirements and enhance Salesforce functionality and workflows.
Manage and improve Salesforce Sales Cloud processes, including lead management, opportunity progression, pipeline tracking, and reporting.
Lead onboarding and ongoing Salesforce training initiatives to maximize user adoption and promote best practices.
Develop, maintain, and enhance dashboards, reports, and analytics that provide visibility into sales performance, forecasting, and business trends.
Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality, including participation in User Acceptance Testing (UAT).
Support territory planning, quota management, and resource allocation initiatives that improve sales coverage and effectiveness.
Identify opportunities to automate, standardize, and scale business processes across the Sales & Marketing organization.
Contribute to broader revenue growth initiatives by helping ensure data accuracy, process consistency, and operational excellence.
What You'll Bring