Job Type:
Regular
Work Location:
Samsung Electronics America - Plano, TX 75023
Overview:
2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America.
The Data Analyst will support the entire Service/Repair Quality management team for Samsung, focusing on in-depth nationwide data, trends, and analysis for recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The role of a data analyst is to ensure reliable data by setting standards, identifying root causes, and helping to resolve issues.
Korean Preferred
Work location: Samsung Electronics office / Plano, TX
What's in it for you?
- Competitive hourly rate of $28.00, paid weekly
- Next day pay on-demand with DailyPay
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Job Description:
- Collect the data from different sources either it may be raw data, structured data, or ASC’s data, and convert that data to meaningful and useful data for the organization
- Collects, cleans, and interprets data sets to answer a question or solve problem
- Manages and analyzes the customer provided data for warranties and bounce return
- Responsible for monitoring, collecting, and collating repair data using field metrics
- Creating dashboards and reports for all levels of Samsung Quality Management and Care Teams
Qualifications:
- Preferred Bachelor’s Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry
- Preferred 1+ years’ experience in a quality or wireless telecommunications position and long-term customer contact and relationship building
- Experience setting up Quality/Sustaining engineering processes and procedures
- Previous experience with OEM handset products, a combination of CDMA and GSM, and p