Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!
Essential Duties and Responsibilities:
- Manage and track SAP incidents, service requests, and problem tickets through resolution
- Support SAP user administration, including user provisioning, role maintenance, and access reviews
- Create and maintain SAP security roles and authorizations
- Review user access for Segregation of Duties (SoD) conflicts and support remediation efforts
- Monitor inbound and outbound IDOCs and troubleshoot interface errors
- Perform SAP master data maintenance like BP, Bank, Material Master, and Bills of Material (BOM)..
- Monitor SAP background jobs and coordinate issue resolution for failed jobs
- Create ad hoc queries and reports to support business requests and operational reporting needs
- Support audit, compliance, and governance activities related to SAP security and controls
- Work closely with business users and IT teams to identify and implement process improvements
- Participate in testing activities for enhancements, defects, upgrades, and new functionality
- Provide ongoing end-user support, training, and documentation as needed
Note: The employer reserves the right to change or assign other duties to this position
Safety, Quality and Hygiene Requirements:
- Maintain compliance with all company policies, procedures and code of conduct.
- Comply with workplace uniform requirements and safety gear, when on the plant floor v. office
Performance Expectations:
- Resolves incidents and service requests within established SLA targets.
- Effectively supports end users and escalates issues appropriately.
- Maintains accurate ticket documentation and follows support processes.
- Demonstrates ownership of assigned issues through resolution.
- Maintains user access, roles, and authorizations accurately and timely.
- Completes access reviews and SoD assessments as required.
- Supports audit requests with complete and accurate documentation.
- Maintains Business Partner, Material Master, Bank, BOM, and related master data accurately.
- Adheres to established governance processes and data standards.
- Minimizes data-related issues impacting operations.