Location: Remote / In-person / Hybrid — Airmont, NY / Greater Lakewood NJ Area
About Empeon
Empeon is a healthcare-focused HCM SaaS platform built for skilled nursing facilities, home care providers, and other healthcare employers. We manage the full employee lifecycle — payroll, scheduling, benefits, HR, and compliance — for some of the most operationally complex organizations in healthcare.
We are a product-first company with a small, senior team that moves fast, goes deep, and builds practical solutions for real operational needs.
About the Role
We are looking for a Scheduling Business Analyst to join our Workforce Management product team, working closely with and reporting to our Senior Scheduling Product Owner. You will help support and improve the Scheduling module by assisting with discovery, writing clear requirements, contributing to backlog grooming, and collaborating across product, UX, engineering, QA, and internal stakeholders.
This is a hands-on BA role for someone who enjoys understanding real operational pain points, learning complex scheduling workflows, and turning messy requirements into clear, buildable product solutions.
The right person has an innovative mindset. They look at manual scheduling work and ask how the product can make it easier, smarter, and more proactive. You will have the opportunity to bring ideas forward and help shape improvements to the scheduling experience.
What You'll Work On
The Scheduling module helps healthcare operators build schedules, fill open shifts, manage call-outs, hit labor targets, and stay compliant with staffing rules like HPPD and PBJ. It also connects to payroll, time and attendance, time-off, and staffing agency workflows.
What You'll Do
- Support discovery with customers and internal stakeholders to understand pain points and current workflows, and help maintain and refine the Scheduling backlog alongside the product lead.
- Translate business needs into clear user stories, workflows, requirements, and acceptance criteria that engineering and QA can build from.
- Investigate reported issues and gaps between current system behavior and customer, operational, or compliance needs, write them up clearly, and verify fixes.
- Collaborate with UX, engineering, and QA to clarify expected behavior, edge cases, and product intent throughout development.
- Help explore automation and AI-assisted opportunities, such as smarter shift-fill recommendations and coverage-risk insights.
What We're Looking For
Must-haves
- 2 to 4 years of experience as a Business Analyst, Product Analyst, or Associate Product Owner in a SaaS product environment.
- Ability to quickly learn complex operational pro