DescriptionThis role is part of KFC U.S. Food Safety & Quality Assurance and is responsible for leading the team’s data and insight capability across product quality, food safety, and operational performance. The Senior Analyst will manage and evolve FSQA reporting and analytics, strengthen visibility to risk and performance trends, and help shift the team from reporting activity to driving actionable insights that support continuous improvement. This role also retains ownership of the KFC processing product quality complaints program, including complaint intake, follow-up, trend analysis, and credit resolution support. Success in this role requires strong analytical rigor, sound judgment, and the ability to translate data into clear recommendations that improve business performance.
Responsibilities
- Lead and evolve the KFC FSQA data program, including building and/or updating BI dashboards, recurring reporting, ad hoc analysis, and performance visibility across food safety, product quality, and operational measures.
- Translate complex data into actionable insights by identifying trends, recurring issues, and emerging risks, then communicating clear recommendations to FSQA and cross-functional partners.
- Manage the KFC processing product quality complaints program, including intake, documentation, trend reporting, follow-up, and credit resolution coordination.
- Improve the quality, consistency, and usability of FSQA data by strengthening reporting processes, system workflows, and data governance practices.
- Support investigations and issue management through structured analysis, root cause trend identification, and reporting that helps prioritize corrective actions.
- Build clear, decision-ready updates and presentations for leaders and stakeholders, with a focus on story telling; what matters, why it matters, and what should happen next.
- Partner across FSQA, Operations, Supply Chain, Product Development, customer care, distribution, suppliers, and IT support teams to improve visibility, follow-through, and business outcomes.
- Lead cross-brand, cross-functional projects as needed to support business and regulatory updates.
QualificationsRequired qualifications
- Bachelor’s degree in Data Analytics, Food Science, Business, Supply Chain, or a related field
- 3+ years of experience in analytics, food safety, quality assurance, compliance, or a related business support role
- Experience managing complex data, reporting processes, or business systems in a fast-paced, cross-functional environment
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