About Us:
eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow.
Purpose and Scope:
A successful Senior Business Analyst will build a strong working knowledge of business and technical requirements that support our products and data. They will also have strong organizational, critical thinking, and communication skills.
You should be analytical and an excellent communicator. If you also have a healthcare data acumen and problem-solving aptitude, we’d like to meet you. You will work first on projects that support the Centers for Medicare and Medicaid Services (CMS) as we develop a next-generation system that directly impacts healthcare quality.
Responsibilities:
· Migrate Atlassian tools to Salesforce to meet organizational requirements.
· Keep Salesforce environment updated with the latest features and plugins.
· Create and manage user accounts, groups, and permissions, ensuring proper access control and security compliance.
· Design, develop, document, and maintain workflows, templates, custom fields, screens, and other configurations within Salesforce tools
· Collaborate with stakeholders and cross-functional teams including IT, finance, operations, and senior management to align business needs with technology solutions.
· Monitor system performance, troubleshoot issues, and optimize Atlassian applications for reliability and efficiency.
· Identify operational, financial, and technological risks and opportunities for improvement.
· Provide end-user support and training, including creating documentation and conducting training sessions.
· Integrate Atlassian tools with other systems.
· Stay current with Atlassian product updates, features, and best practices, recommending improvements and upgrades.
· Work with vendors and support teams to resolve technical issues and manage system upgrades and migrations.
· Collaborate with teams to identify and understand their needs and translate them into Salesforce workflows.
· Develop and present reports, dashboards, and insights