Why Join CINQCARE?
CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
The Senior Business Analyst is a cross-functional role at the heart of our operations team. This person doesn't just support the work — they own it. They bring structure to ambiguity, clarity to complexity, and leadership presence to every room they walk into.
You'll work alongside three directors as they expand into new domains, serving as the operational anchor for cross-functional initiatives and vendor relationships. You'll translate clinical, technical, and business needs into clear recommendations — and you'll present those recommendations with confidence to leadership
Key Responsibilities
Cross-functional operations & solutioning
• Lead operational problem-solving across clinical, engagement, and business teams — from issue identification through to recommendation and resolution
• Own the development of solution frameworks and present options with clear tradeoffs to senior leadership
• Serve as the primary bridge between technical teams and business stakeholders — making complexity actionable
• Drive initiatives that require coordination across multiple systems, teams, and timelines
Vendor & system ownership
• Own day-to-day vendor relationship management and issue resolution under the Director of Operations
• Develop and maintain fluency across our system landscape — EMR, billing platforms, texting solutions, call center, and data warehouse environments
• Build and own vendor documentation, escalation paths, and process standards
• Lead vendor conversations with confidence, escalating to the Director only when truly required
Operational leadership & continuity
• Own key operational workstreams as the director team transi