Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Senior Business Analyst to join our team!
The individual in this role will have the opportunity to lead and influence the full requirements lifecycle across multiple product workstreams, drive business analysis for complex initiatives, and contribute to continuous improvement across teams and processes.
This position is ideal for someone who enjoys ownership, ambiguity, and influencing outcomes, not just documenting requirements. This is a high-impact Business Analyst role, meaning your work will immediately matter.
What are the responsibilities and opportunities of this role?
- Collaborates with product teams to execute the full requirements lifecycle across multiple initiatives, ensuring alignment with business needs and delivery of customer value.
- Performs business analysis for mixed-complexity and high-impact processes and system enhancements with minimal guidance.
- Participates in ticket intake, work refinement, estimation, and troubleshooting activities, including resolution of production issues and communication of impacts.
- Works closely with product and change control teams to ensure quality deliverables and successful implementation of solutions.
- Creates and maintains documentation, including system, process, and support materials defined as critical by the organization.
- Guides requirements activities across teams, supporting diverse business processes and software implementations with varying levels of risk and complexity.
- Applies advanced business analysis tools, techniques, and best practices to deliver strategic value across applications and domains.
- Identifies root causes of issues across systems and processes, proposing and implementing effective solutions.
- Leads process improvement initiatives and influences adoption of best practices