Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:
Senior Business Analyst
Ind. Contributor, 06
Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.
Full Time Job Opportunity
Location
Hybrid / Altamira Building / San Juan, P.R.
General Description
This position is responsible for supervising the analysis and statistical insights in Customer Service Reporting unit of SBG Business Systems & Risk Division. Will also oversee data management from multiple sources and databases, design and develop automation solutions to improve process effectiveness and efficiency.
Directly supervises employees and projects under his/her responsibility and lead business analyst team through deliverable work phases and completion.
Essential Duties and Responsibilities
- Develop detailed business analyses that outline problems, opportunities, and solutions for management.
- Support the preparation of dashboards, reports, strategic plans, variance analyses, and forecasting activities, identifying interdependencies and key performance metrics
- Perform data management and quantitative analysis using data analysis tools and software.
- Apply statistical methods and techniques to collect, organize, interpret, and summarize numerical data into meaningful insights.
- Maintain databases, ensuring data accuracy, integrity, and reliability.
- Collect internal and external data to provide information and recommendations to management based on the business unit’s operational performance.
- Proactively identify and help prevent situations that may negatively impact departmental performance or compliance requirements.
- Analyze trends, patterns, and variances, and recommend appropriate actions for the business unit.
- Identify and propose solutions for reported incidents or system enhancement opportunities.
- Prepare presentations and documentation summarizing analyses for management.
Supervisory R