Supports business operations by analyzing requirements. Assesses current practices, collects information and analyzes industry trends to determine organizational objectives. Creates specifications from which solutions will be designed. Helps design new solutions by analyzing clients' requirements. Make recommendations and improves system by studying the products. Prepares reports by analyzing and summarizing the information and trends. Provides expertise in business processes and is responsible for formulating scope and objectives relative to the requirements. Responsible for providing guidance concerning the business implications of the application of various systems. Defines and modifies procedures to solve complex problems related to capacity, limitations, efficiencies, and desired results. Provides management and analysis of business data for use in decision making and organizational efficiency improvement initiatives. Writes queries or reports to provide data for various analytical projects. May have quality assurance responsibilities as well. Performs work with a high degree of latitude. Handles the most complex issues and problems. Possesses expert knowledge of subject matter. Provides coaching, and/or mentoring to a subordinate group.
Preferred Experience and Skills
- 6 or more years of experience with extensive process documentation & improvement
- Written and verbal communication skills
- Problem solving skills
- Analytical thinking skills
- Mathematical skills
- Detail oriented
- Customer focus
- Ability to work as part of a team
- Ability to build collaborative relationships
- Leadership skills
Preferred Education and Training
- Bachelor’s degree, equivalent experience or combination
- Lean Six Sigma Certification
- Completion of Intro to Insurance course