HYBRID- MUST WORK EST( Eastern Standard Time, United States)
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
Are you a passionate data analytics with a knack for data?
Job Duties
Analytics & Insight Delivery
· Own the end-to-end delivery of complex analytical initiatives — from framing the business question and scoping the analysis through execution, presentation, and follow-through on stakeholder action. Do not wait to be asked; proactively surface KPI trends, anomalies, opportunities, and risks before stakeholders encounter them.
· Support ad-hoc analysis for Tillster customers, executives, and internal stakeholders — going beyond data retrieval to provide interpretive framing and actionable recommendations with a clear point of view.
· Operate as a trusted analytics advisor to Marketing, Product, Finance, Engineering, Account Management, and Support/Operations. Challenge assumptions in business requests where data tells a different story. Translate complex findings into decision-relevant narratives.
· Design and support A/B test experiments with statistically valid methodology — including hypothesis definition, sample sizing, success and guardrail metric selection, and results analysis. Communicate findings clearly to Product and Marketing stakeholders.
Google Analytics & Data Collection
· Act as the team's primary Google Analytics subject matter expert. Own GA4 reporting, custom dimensions and metrics design, tracking plan validation, and GA-to-warehouse integration. Advise on tagging strategy for new product features and platform launches in partnership with the Lead MarTech Solutions Architect.
· BI Development & Semantic Layer
· Design, build, and maintain high-performing Explores and dashboards in Looker for business stakeholders including Marketing, Product, Finance, Engineering, Account Management, and Support/Oper