About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Senior Data Analyst,
This is a hybrid position, 3-4x/week in our San Francisco office.
Why this role exists
Behind every renewal, cancellation, software adoption, and support conversation is an opportunity to better understand what helps our merchants succeed. This role exists to turn those signals into action.
You'll help SpotOn understand the moments that matter throughout a merchant's journey, from their first interaction with our platform to go-live, and long-term success. You'll uncover what helps merchants thrive, where we can improve, and how we can build better experiences at every stage. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering.
The impact you'll have
Retention is one of the highest-leverage opportunities at SpotOn. Every improvement means more merchants growing their business with us, stronger recurring revenue, and better products built from real customer insights.
As the owner of merchant retention and SaaS analytics, you'll help shape how we measure success, prioritize investments, and make decisions across the company. It's an opportunity to influence strategy through data.
Our team
You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed.
What you’ll accomplish
You'll own the analytics that power SpotOn's merchant retention and SaaS business.
You'll:
Identify the drivers behind merchant retention, churn, and software adoption.
Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.