Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
Senior Financial Analyst, Customer Care Finance
We are seeking a Senior Financial Analyst to support Customer Care Finance through financial planning, operational analysis, and performance reporting. This role will partner closely with finance and Customer Care leadership to deliver insights that improve call center performance, optimize costs, and support strategic investments in customer experience and technology.
This is a high-visibility opportunity for a strong analyst who can combine finance, data, and business partnership to influence decision-making across Customer Care operations.
Key Responsibilities
- Support budgeting, forecasting, and long-range planning for Customer Care operations.
- Analyze key cost drivers, including labor, staffing, vendor costs, and technology investments.
- Build and maintain financial models, reports, and dashboards to support business decisions.
- Translate operational call center metrics into financial insights, trends, risks, and opportunities.
- Prepare management reporting and present findings to finance and operations leadership.
- Partner with Customer Care leaders to improve staffing, scheduling, and resource allocation.
- Support business cases and ROI analysis for AI, automati