It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
What you get to do in this role:
This role sits at the center of ServiceNow's multi-year planning process, connecting strategy, operating plans, financial performance, and investment decisions into a clear view of the company's long-term outlook.
- Own ServiceNow's integrated long-range financial model — revenue, margin, Opex, headcount, cash flow, and key SaaS metrics — and lead the annual long-range planning process that ties it to the operating plan and quarterly forecasts
- Evaluate investment proposals, resource allocation, and operating tradeoffs through scenario and sensitivity analysis under consistent financial frameworks
- Turn broad strategic questions into executive-ready analysis and recommendations with minimal direction, isolating the drivers that matter from large, multi-source datasets
- Align planning assumptions, timelines, and methodologies with business unit and functional Finance teams, building cross-functional agreement without formal authority
- Build KPI and driver-based frameworks, monitor internal performance against external benchmarks, and improve planning through automation, standardization, and AI-enabled workflows