Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
We are seeking a Senior Financial Data Analyst, Customer Care Finance to support the Director and Sr. Manager of Customer Care & Ancillary Business Finance. This role will serve as a key finance partner focused exclusively on Customer Care operations, including call center performance, labor optimization, and customer experience investments.
The ideal candidate brings strong analytical capabilities, a proactive mindset, and the ability to translate data into actionable insights. This role will play a critical part in supporting financial planning, operational decision-making, and emerging AI-driven initiatives within Customer Care.
This is a high-visibility role that offers the opportunity to influence business performance while helping shape the future of customer interactions through technology and data.
Key Responsibilities
Financial Planning & Analysis
- Support budgeting, forecasting, and long-range planning processes for Customer Care operations.
- Analyze key cost drivers, including labor, staffing models, vendor costs, and technology investments.
- Develop and maintain financial models to evaluate operational performance and support decision-making.
- Partner with finance leadership to deliver accurate and timely financial forecasts and varian