Company: CGL
Department: Human Resources
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.
As the Sr. Governance, Reporting & QA Analyst, you are accountable for ensuring the accuracy, consistency, and compliance of HR operations through strong governance and quality assurance practices. You will plan and execute audits and quality assessments, review transactions and calls, and leverage data to identify trends, gaps, and opportunities for improvement. You will also contribute to the design and continuous enhancement of the Quality Management Program, including defining assessment requirements, tracking outcomes, and ensuring timely, insightful reporting on key performance and quality metrics.
In this role, you will play a key part in strengthening team and organizational effectiveness by delivering actionable feedback, coaching, and presenting quality results and recommendations to leaders. You will establish and enforce data governance standards, support the development of an enterprise HR policy framework, and ensure employee and payroll transactions meet all legislative and policy requirements. Through clear reporting, policy stewardship, and operational support, including testing, certifications, and serving as a backup for reporting, you will help drive continuous improvement, informed decision-making, and a high-quality employee experience.
How You Will Create Impact
- Conduct Quality Assessments in support of a Quality Management Program to ensure employee transactions and payroll processing are completed accurately and in compliance with legislation.
- Aggregate all HR policies and develop a new framework for how we store, update, and own HR policies