To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
Join our dynamic Cloud Success team as a Senior Instructor - Tableau, specializing in Tableau Desktop, Prep, and/or Server Administration. We are seeking a passionate and experienced technical educator to deliver high-impact 1:Many customer engagements and training workshops.
As a key member of our "ONE TEAM" in Cloud Success, you will empower individuals and organizations to effectively leverage Salesforce's robust platform. You'll guide customers through interactive workshops and classes, demonstrating best practices for product adoption. Your crucial role will accelerate technical feature and cloud adoption, driving high levels of customer satisfaction and success throughout their journey.
Key Responsibilities
-
Deliver Expert-Level Training: Conduct technical, high-standard 1:Many customer adoption training sessions (beginner, intermediate, advanced) across various modalities (virtual, in-person, events).
-
Facilitate Hands-On Learning: Provide engaging hands-on demos and exercises, demonstrating features and functionality effectively, and most importantly the ‘why’ behind best practices.
-
Ensure Customer Understanding: Simplify complex technical features into easy-to-follow explanations and provide real-time answers and additional resources.
-
Maintain Excellence: Consistently deliver effective, well-managed, and well-facilitated classes and virtual interactive workshops, upholding a standard of excellence.
-
Drive Adoption & Satisfaction: Equip customers with the knowledge to drive adoption, reduce attrition, and foster long-term success with Salesforce products, achieving outstanding customer satisf