Disciplined Contract Management (DCM) is a core value-generating pillar within the Long-Term Care (LTC) Customer Care Transformation. The DCM portfolio focuses on operational risk reduction, regulatory adherence, straight-through processing (STP) expansion, and digital claims modernization across platforms including Salesforce, core claims processing and policy administration systems, legacy rules/benefits engines, digital self-service portals, and supporting data/automation capabilities.
This role will serve as an embedded Technology Business System Analyst (TBSA) / Senior IT Business Analyst to provide analytical continuity, requirements leadership, and durable institutional knowledge across multi-year initiatives. The TBSA will translate complex policy/contract and business rules into clear, testable requirements and user stories; partner closely with Product Owners, Technical Product Owners, Engineering, QE, and Operations; and reduce delivery risk by preventing ambiguity, rework, and defects.
Office location: Boston - USA
Work arrangement: Hybrid - 3 days in office, 2 days from Home.
Remote working option is not available.
Position Responsibilities:
Lead end‑to‑end requirements management for DCM initiatives, from intake/discovery through implementation, validation, and post‑release support.
Elicit, analyze, and document business and functional requirements, including policy/contract interpretation and translation of business rules into deterministic system logic.
Translate requirements into epics, features, and user stories with clear, testable acceptance criteria; ensure stories are appropriately sliced for iterative delivery.
Facilitate workshops and working sessions with business SMEs, Product Owners, Technical Product Owners, Engineering, QE, Operations, and Compliance/Audit stakeholders; drive decisions and document outcomes.
Support solution design by partnering with technology teams to identify data mappings, upstream/downstream impacts, integrations, and process changes across Salesforce, core claims processing and policy administration platforms, legacy rules/benefits engines, digital self‑service channels, and automation/data platforms.
Maintain traceability from requirements to stories, test coverage, and implementation evidence to support auditability and regulatory confidence.
Partner with QE to develop test scenarios aligned to acceptance criteria; support UAT planning/execution and validate outcomes against business intent.
Support delivery teams during build with timely clarification, defect triage support, and change impact assessment; help prevent rework and defects caused by ambiguous requirements.